Terms & Conditions

Terms and conditions

• Booking an appointment with Purrrfectly Pampered constitutes a contract and affirms you are accepting the Terms and Conditions below.

 Deposit

• A £40 deposit is required to secure a booking appointment via bank transfer. This deposit must be paid within 24 hours of scheduling an appointment. Failure to make this payment within the specified timeframe will result in the automatic cancellation of the appointment.

Cancellation or rescheduling appointment

• Clients must provide at least 72 hours’ notice for cancellations to qualify for a deposit refund.
• Deposits for cancelled appointments can be transferred to a rescheduled appointment, provided the cancellation notice exceeds 72 hours.

Pricing quotes

• Prices agreed at the time of bookingwill be honoured to the best of my ability but may vary if your pet’s circumstances are assessed and concluded to be different on actually meeting them. A cat’s condition and temperament are significant factors in being able to groom them as per your booking requirements.
• If I attend and there are circumstances that have not been disclosed during the booking process which prevent the appointment going ahead, or part of the booked treatment, then I reserve the right not to continue. The home visit fee will not be refundable and the final fee will depend on how far I am able to achieve the booked treatment.

The day before the appointment 

• I will send a message to you the day before your appointment to remind you of the booking as a matter of courtesy. If you have forgotten the appointment and cannot make it, you will unfortunately lose the deposit.

Timekeeping

• I work by appointment only. Appointment times are estimated as cats and traffic can be unpredictable which may result in me arriving a little earlier or later than the estimated time. I will text/email with an arrival time when I am on route to your property. I will not rush a groom in order to fit into a time schedule, your cat will receive ample grooming time.

Parking

• Any pay and display parking will be added onto the total amount of the groom.

On the day of the appointment if the cat/owner not available

• If I arrive at your home and am not able to carry out the grooming session because you have forgotten about the appointment, are not at home, or your cat is not available, you will unfortunately lose the deposit as you have exclusively reserved this time.

Grooming area

• I will need to groom in a space inside youraddress which is able to fit me, yourself and my grooming table in comfortably.  Somewhere which can be secured by closing doors and where your cat cannot easily hide is preferable. I will ensure to make you aware of this requirement when you make the booking.

During the groom/owner assistance

• I may need you to help keep your cat calm during the groom and may need your assistance when holding the cat. A calming cat spray will be used to help relieve any anxiety. Sometimes cats feel comforted when their favourite human is there to stroke them. If I ask you to assist me please follow my advice at all times. I can provide long bite-proof gloves for you to wear for your protection.

Payments for appointments

• The balance for grooming services must be settled in full upon completion of the appointment before I depart from your premises.

Handling/health of your cat

• The upmost care is taken to ensure your cat is handled sensitively. However, if the services of a veterinarian are required, I will advise you immediately. In the case of an incident or serious medical problem being discovered during grooming, the grooming session will be stopped and you will be asked to seek appropriate veterinarian treatment.
• You must inform me of your cat’s health history. You agree that I am not responsible for any pre-existing problems or conditions found during the grooming process, and you agree to pay all medical treatment incurred due to such.
• You must inform me if your cat bites, has bitten or is aggressive to people, other cats, or specific grooming procedures. If I see an increase in challenging or aggressive behaviour during the groom, a soft muzzle or collar may be used to allow grooming to continue safely. If your cat’s behaviour puts me or the cat’s health at risk, the groom will be stopped immediately. You agree to pay all costs for the groom, even if we are unable to fully complete the task due to your cat’s behaviour. Please note that sedation is never used.
• You agree that I will not be held liable for any after-grooming effects or subsequent bad health. This includes, but is not limited to, any after-grooming effects of clipping procedures or problems uncovered by clipping off a coat.

Matted Hair Removal Policy

• Some treatments (eg. clipping, de-matting, shaving) may result in skin irritation, soreness, minor abrasions or changes to the structure of your cat’s coat and fur. If your cat needs clipping then skin irritation may occur and occasionally small nicks due to the closeness of matts to the skin. Fur clipping may also expose pre-existing skin conditions or issues of which you were not yet aware. I will point these out to you as soon as they become apparent.
• Consent to remove the matted hair is on this understanding that the above problems can happen. If matting has developed close to the skin, and it is not possible to brush them out due to pain and discomfort, I will clip under mats with electric clippers to remove them. I assess each case individually and will discuss all the options with you.After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritation, or abrasions. Clipping a cat’s coat can also result in failure of the hair to regrow, patchy regrowth or a variation to the colour or texture upon re-growth. You consent to removing matted hair or shaving on this understanding.
• In some cases, cats may also exhibit brief behavioural changes. Shaving off a cat’s coat will completely change your cat’s appearance and may cause behavioural problems in multi-cat households as they may not recognise your cat when shaved. You will not hold me responsible for any behavioural changes.
• You need to be aware that if hair is clipped away due to matting, your outdoor cat is able to catch a cold if the weather is cold. You are advised to keep your cat warm/ indoors/clothed whilst the re-growth occurs.
• I do not wish to cause serious or undue stress to your cat and will not continually de-mat your cat for you. Prevention is the best defence against matting by maintaining regular grooming at home and scheduling regular grooming appointments

By consenting to me grooming your cat including these treatments you accept responsibility for such matters.

Behaviour/refusal to groom

• I reserve the right not to commence or continue to groom your cat for the safety of myself and your pet if, for example, they become aggressive or distressed on meeting them or during their groom. I will only charge for the part of the groom I have completed and for my travel costs. I will advise you to get your cat groomed by a vet under sedation.

Flea fees

• Should fleas be found during the groom, a flea fee of £15 will be payable in addition to the balance at the end of the groom to cover costs incurred to treat my garments and equipment following your appointment and the likely delay of the next appointment whilst treatment takes place.

Photographs/Personal data

• You consent to me using photographs of your cat for use on my website/social media sites/printed materials. I will never sell copies/grant copyright to 3rd parties without your consent.

Insurance

• I am fully insured to provide a mobile cat grooming service. I can provide evidence of this insurance if it is required.

DBS

• I am enhanced DBS checked, evidence of this can be provided on request.

By booking an appointment with Purrrfectly Pampered, clients agree to adhere to these terms and conditions, ensuring a smooth and satisfactory grooming experience for all parties involved.